Terms & Conditions, RJ & RA Batchelor t/a Forest beef

The use of our website www.forestbeef.co.uk and the purchase of products from RJ & RA Batchelor t/a Forest Beef through the website is as a condition of your agreement with our following terms and conditions.

These terms and conditions and your use of this website are governed by English law and you agree to submit to the non exclusive jurisdiction of the English court. This law does not affect your statutory rights.

If at any point we make changes to our terms and conditions, we will notify you by email and/or a notice on our homepage.

1. Prices, descriptions and availability of goods

Forest Beef is regularly reviewing the prices on the website, all prices are subject to change without prior notice. However the customer will only pay the price of goods at the time of purchase. We do not accept liability for any inaccuracies, omissions or errors in our product descriptions, including pictures, information and prices.

Forest Beef is an independent, small-scale farm, therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

All prices on www.forestbeef.co.uk are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

2. Delivery

Our products will be sent in boxes directly to you in insulated boxes to maintain a constant temperature up to 48 hours. Additionally, cooling ice pads will be used to extend the low temperature. So your meat stays fresh and where applicable frozen until it reaches your door.

If you are not home to receive your box, our couriers will leave the goods in your designated place that has been stated by you.

We deliver all around mainland Britain, excluding the Highlands and Islands.

A national courier is used for all deliveries.

Orders placed before 12pm will be dispatched to a courier on the next working day permitting delivery within 24 hours. Please see our ‘Delivery Info’ page for more detailed information about delivery times and rates.

In the event of a delivery not being delivered within the quoted time, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a 3rd party.

3. Payment & Security

The security of your financial information is very important to us. All of our online payments will be processed through PayPal to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. All transactions are shown in pounds sterling (£).

4. Cancellations, Complaints and Refunds

You can cancel your order within two hours after your online purchase. We can not cancel an order after this period.

We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why as soon as possible, by sending us any batch numbers on the label and the reason why you are disappointed with the product.

We will then consider either giving you a refund, sending you a voucher or finding another solution. We will try to deal with any issues as quickly as possible. Please send details to [email protected] or call 01823 602711

5. Copyrights and Trademarks

RJ & RA Batchelor t/a Forest Beef reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & texts). Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing order with us, is prohibited.